Return Policy

Last updated: April 15, 2024.

Return Policy

You may request a refund and cancel your Surf USA Mobile for any reason within seven (7) calendar days of activation, and we will refund the full purchase price and any associated taxes and fees. To be able to get refunded you should contact SURF USA MOBILE Customer CARE Service through:

Email: support@surfusamobile.com
Toll-Free Phone: 1-866-822-SURF
WhatsApp: 786-658-1400
Short Code: 611 from your Surf USA Device
Business Hours: From Monday to Sunday: 6:40am to 23:20pm EDT

You are not required to physically return the sim to cancel the service. Refunds will be processed in up to ten (10) business days after you contact us. We will not refund any funds loaded into your account, including any unused data or international roaming.

You are not eligible to request a refund for a new mint mobile service activation or sim kit when thirty (30) calendar days have passed since the date of purchase.