How can we help you?

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How can we help you?

For us every connection is personal

How can we help you?

Coverage

We are present in the entire US territory and have the country's fastest and most extensive 5G coverage. Check out our coverage map to check service in your area.

5G is the fifth generation of cellular network technology. It offers significantly faster speeds, lower latency, and greater capacity than its predecessor, 4G LTE. The main differences lie in its speed, latency, and capacity compared to 4G LTE (Long Term Evolution). However, 4G still has one of the world's most extensive coverages.

We utilize the T-Mobile network to provide all our customers with the best performance and experience.

First, confirm that you are in our coverage network. If yes, try turning off your phone, waiting 30 seconds, and then turning it back on. If this does not work, contact our customer care support at 866-882-7873 or check our coverage map.

To access our 5G network, you need a compatible cell phone. If you already have one, 5G access is included in our plans. If you do not have a 5G device, our 4G LTE network offers broad coverage.

No, but we have a customer service team available seven days a week to help you. Contact us at 866-882-7873 or through any others of our other official service channels.

See all countries here

Plans

An eSIM is a digital version of the traditional SIM card. Unlike removable SIM cards, which you can physically swap out, an eSIM is built into your smartphone. The eSIM electronically downloads Surf USA Mobile information and allows for quick activation, switching, and plan management without changing the SIM card manually.

If you buy your eSIM directly through our app or website, we instantly check your phone compatibility at the time of purchase. If you buy it on Amazon, ensure your device is compatible before finalizing your purchase.

We utilize the T-Mobile network to provide all our customers with the best performance and experience.

You can purchase it at our website here or in our app here.

You can acquire it at our Amazon store here and track your delivery through the Orders section on the Amazon website.

See plan details here

See the difference here

All our plans last 30 days.

Your plan starts at the moment of activation. Please remember to install your eSIM or SIM card after activating your plan.

To check your data usage, access your account on the SURF USA MOBILE app and monitor your internet usage.

Our plans have unlimited data that you can use nationwide. Just pay attention to international roaming data, as it is limited to 4GB.

Autopay is a convenience for Surf USA Mobile customers. It means that plan fees will be charged monthly to your credit card, eliminating the risk of you running out of service. You can also check you payments methods in our app

You can pay with a credit card or via Apple Pay, Google Pay, or Amazon Pay.

You can change your payment method in our app

Your plan will be renewed automatically after 30 days if you choose this payment method when purchasing on our website/app. The fee will be charged directly to your card registered in the SURF USA MOBILE application.

To check or change the registered card, access the SURF USA MOBILE app

You can check the plans information at plans

To cancel your plan, contact SURF USA MOBILE at 866-882-7873 up to 48 hours before your monthly plan renewal.

Contact customer service at 866-882-7873. Our team will validate your information and assist you throughout this process.

If you have an eSIM, please contact the support team. Our team will validate your information and assist you throughout this process.

Mobile Hotspot allows you to connect multiple devices to your network from your cell phone.

When devices are connected to your phone with the Mobile Hotspot feature, they use their Mobile Hotspot data allotment. The more devices you connect, the more data it uses.

Yes. If yours is the Unlimited or Worldwide plan, you have 10 GB of Hotspot available in the United States at no additional charge.

Yes. Mobile Hotspot lets users connect their phones to the Surf USA Mobile network. You can use your smartphone's resources at the same time.

To check information such as balance and due date, please access the SURF USA MOBILE app or call 866-882-7873.

If you are on the Surf Unlimited plan, you have 4GB of Internet per month in Mexico and Canada. To use the Internet in MX, CA and another 175 countries, you must purchase the Surf Unlimited WorldWide plan.

Yes. You have 50 minutes available for calls in Canada and Mexico between these countries, like: MX to CA, MX to US, CA to MX, and CA to US.

You have 4GB of data to use in 177 countries.

Our plans have unlimited data that you can use nationwide. Just pay attention to international roaming data, as it is limited to 4GB.

Yes. The WorldWide plan entitles you to 50 minutes of calls and 100 SMS to 177 countries.

If you're on one of the Surf USA plans, your phone will search for a wireless network automatically. A connection is usually made in 30 to 40 seconds.

To call a local number in Mexico, simply dial +52 and the local number. To make a call or send a message to the US or Canada, simply dial +1 (area code) (number). To call a local number in Canada, simply dial +1 and the 10-digit phone number. To make a call or send a message back to the US, simply dial +1 (area code) (number).

If you believe there is an error on your bill or have questions about your service, please call our Surf USA Mobile support team at 866 882 7873.

You must contact our customer service channel at 866 882 7873 from any telephone number.

Your data is renewed every 30 days, so there's no need to worry. It will be renewed the following month as long as you have purchased your plan in the auto-renewal mode.

Yes, you can! Access the SURF USA MOBILE app, select "add data" and choose which additional data package you want. We have an additional 1GB or 3GB packages for you to purchase, all this at full 5G speed.

You have 45 days to activate your Surf USA Mobile service after you receive your SIM card.

In this case, you must carry out the entire refund process through Amazon.com and follow its refund policies.

You cannot change the duration of your plan. All our plans are valid for 30 days. If you change plans before 30 days, the new plan will replace the old one with a new end date.

You can use wearables connected to your phone via Bluetooth. Our plans are not compatible with wearables, only cell phones.

Unfortunately, we cannot temporarily deactivate an account and reactivate it later.

Installation

To activate the eSIM via our app, just follow the steps below:
1. Open your cell phone's camera and point it to the QR code on your activation set.
2. Then, follow the instructions on your cell phone.

iPhone:
1. Access Settings
2. Tap Cellular
3. Tap Set up Cellular
4. Add eSIM
5. Tap Use QR Code
6. Tap Enter Details Manually
7. Paste the code above into the Activation Code field.
8. Proceed to complete

Android:
1. Access Settings
2. Tap Connections
3. Select SIM card management
4. Tap Add Mobile Plan
5. Tap Read Operator OR Code
6. Tap Enter Code
7. Paste the code above and tap on Continue

This depends on the make and model of your device. All plans come with a 3-in-1 SIM card with mini, micro, and nano sizes to fit your phone. Just punch out the size that fits yours. Not sure where your SIM card slot is? Check your phone's manual or simply ask Google for the location of your phone's SIM card and the size you need.

No. The eSIM works the same as a physical SIM. Therefore, it can only work on one device per time. This means that if it is connected to one device and then to another, the first device to which the eSIM was inserted will be disconnected and connected to the new device.

Your Surf USA service will become active when you activate your plan. It is valid for 30 days. Please note: You have 45 days to activate your SIM.

IOS
· On the iPhone, go to "Settings > Cellular > Add Cellular Plan;"

· Choose the plan (carrier) to transfer from another iPhone. If you do not see a list of numbers, tap "Transfer from another iPhone." For this process to work, both devices must have iOS 16 or above;

· Check the instructions on your previous iPhone to confirm the transfer. To confirm, tap Transfer or enter the verification code displayed on the new iPhone if prompted;

· Wait for the cellular plan to be activated on the new iPhone. The previous SIM card will be deactivated when the cellular plan is activated on the new iPhone;

· If the message "Finish Surf USA Mobile Cellular Plan Setup" appears on your new iPhone, tap it. You will be redirected to the Surf USA Mobile website to transfer the eSIM;

If you need help, please contact us at 866 882 7873. Don't worry! We are available every day to help you with whatever you need. Remember that once you transfer your number, you cannot retrieve it.

It is important to pay attention to compatible devices before purchasing your SIM! If your eSIM is activated and you have already changed devices, you must purchase a new SIM and contact us at 866 882 7873.

Yes. Both our eSIM and physical SIM are compatible with mobile devices only.

The eSIM is compatible with the 5G signal. You only need to check whether your device is compatible with the network.

Yes! Just change the SIM card, and that's it. If your phone is unlocked and supports the Surf USA Mobile eSIM, you can instantly activate your plan on your phone.

Supported BYOD devices include:
- Most unlocked GSM network phones

- AT&T, T-Mobile, Verizon, Cricket Wireless, Simple Mobile, Straight Talk, and other unlocked phones that are unlocked

- Most phones with a SIM card

You may need to contact your carrier to unlock your phone.

It will be delivered by the deadline established by Amazon. Track your order on Amazon.com.

Yes. When activating your plan, a new number will be automatically generated and shared with you. You can also request portability after the activation.

Yes, your phone number must be active before the transfer, and your current carrier must allow it. In addition, no pending issues regarding your number or current contract with another carrier must exist.

If you scanned the QR code but the screen is frozen, close the window on your phone and scan the QR code again.
If you're using an Apple phone, scan the code with your camera. If you are using an Android phone, you must navigate to settings to scan a QR code.
If you cannot activate your eSIM, contact the Surf USA Mobile customer service channels at 866 882 7873.

IOS: All iPhone models are eSIM compatible and can have two active eSIMs simultaneously. In addition, you can use a Dual SIM with a physical SIM and an eSIM. On iPhone 13 and above, you can also use two active eSIMs.
ANDROID: It is still not possible to have two eSIMs on a single Android device, only one eSIM, and, depending on the device, two physical SIM cards.

The IMEI is a unique serial number that identifies your cell phone. If your phone is lost or stolen, reporting the IMEI will completely block the phone's service. To access your phone's IMEI and obtain your personal records, dial *#06# on your phone. The IMEI will be displayed on the screen.

Portability

1. Access the Surf USA Mobile app
2. In the external area menu (or logged-in area menu), choose Bring your number
3. Fill in the necessary information: Former provider, number, pin code, and Surf USA number.
Your porting process will be finished within a maximum of 48 hours.

All customers who successfully request portability from another carrier to Surf USA Mobile will be eligible for $40 in one-time recharge on our app.

If you're on a prepaid or pay-as-you-go plan, your phone is likely unlocked, just as if your device uses a SIM card; however, the most reliable way to determine if your phone is unlocked is to call your current carrier and ask them to check your phone status. You'll likely need to provide your account password (if applicable) and your phone's IMEI number. You can find this on most phones by dialing *#06#.

No. Your service must be active with your original carrier before they release your number.

Yes. You will have 45 days from the date of purchase to activate your SIM card. Don't worry! We'll let you know before deactivating it.

No. You will need to activate your eSIM/SIM Card and then request portability.

Yes. You can contact us by phone at 866 882 7873 or by email at support@surfmobile.com. If you prefer where also in WhatsApp: 1 786 658 1400.

No. We do not block your device. You can use our services without restrictions.

Payments

You can change you payment methods anytime in our app.

You can update your card in our app anytime.

You can change your payment method in our app.

You can pay with a credit card or via Apple Pay, Google Pay, or Amazon Pay.

To check or change the registered card, access the SURF USA MOBILE app.