Keep your current number

Get $40


You can ask portability through the app


Conditions to bring your device number to Surf USA


You must be the holder of both lines to request portability


Current service must be active and free of debits


How long does it take to port my number to Surf USA?

It can take up to 48 business hours, but until transfer is completed both your current service and your Surf USA one will keep working.

Frequently asked questions

Yes, your phone number must be active before the transfer, and your current carrier must allow it. In addition, no pending issues regarding your number or current contract with another carrier must exist.
If you're on a prepaid or pay-as-you-go plan, your phone is likely unlocked, just as if your device uses a SIM card; however, the most reliable way to determine if your phone is unlocked is to call your current carrier and ask them to check your phone status. You'll likely need to provide your account password (if applicable) and your phone's IMEI number. You can find this on most phones by dialing *#06#.
Your service must be active with your original carrier before they release your number.
Yes. You will have 45 days from the date of purchase to activate your SIM card. Don't worry! We'll let you know before deactivating it.
Yes. You can contact us by phone at 866 882 7873 or by email at If you prefer where also in WhatsApp: 1 786 658 1400.
No. We do not block your device. You can use our services without restrictions.

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