How can we help you?

For us every connection is personal

A new wave of
freedom at your
fingertips

The best way to stay connected from coast to coast is here

How can we help you?

For us every connection is personal

How can we help you?

Coverage

We are present in the entire US territory and have the country's fastest and most extensive 5G coverage. Check out our coverage map to check service in your area.

5G is the fifth generation of cellular network technology. It offers significantly faster speeds, lower latency, and greater capacity than its predecessor, 4G LTE.

We utilize the T-Mobile network to provide all our customers with the best performance and experience.

First, confirm that you are in our coverage network. If yes, try turning off your phone, waiting 30 seconds, and then turning it back on. If this does not work, contact our customer care support at 866-882-7873 or check our coverage map.

To access our 5G network, you need a compatible cell phone. If you already have one, 5G access is included in our plans.

No, but we have a customer service team available seven days a week to help you. Contact us at 866-882-7873 or through any other official channels.

See all countries here

Plans

An eSIM is a digital version of the traditional SIM card...

If you buy your eSIM directly through our app or website...

You can purchase it at our website here or in our app here.

You can acquire it at our Amazon store here.

See plan details here

See the difference here

All our plans last 30 days.

Access your account on the app to monitor your internet usage.

You can pay with a credit card, Apple Pay, Google Pay, or Amazon Pay.

Installation

Open the camera, scan the QR code and follow the on-screen steps.

No. eSIM can only be active on one device at a time.

Portability

Use the app > Menu > Bring your number > Fill required info.

No. Your current service must be active for the transfer.

Payments

You can change your payment methods anytime in our app.

Autopay charges your card monthly to avoid interruption.

How can we help you?

Coverage

We are present in the entire US territory and have the country's fastest and most extensive 5G coverage. Check out our coverage map to check service in your area.

5G is the fifth generation of cellular network technology. It offers significantly faster speeds, lower latency, and greater capacity than 4G LTE.

We utilize the T-Mobile network to provide all our customers with the best performance and experience.

First, confirm you are in our coverage network. Try turning off your phone and back on. If the issue persists, contact support or check our coverage map.

To access 5G, you need a compatible phone. It's included in all plans.

No, but we have customer support 7 days a week at 866-882-7873.

See all countries here

Plans

An eSIM is a digital version of a SIM card built into your smartphone.

We check compatibility during the purchase process on our app or website.

Buy at our website or app.

Get it on Amazon.

See plan details here

See the difference here

All our plans last 30 days.

Autopay means monthly fees are charged to your card automatically.

You can change it in our app anytime.

Credit card, Apple Pay, Google Pay, Amazon Pay.

Call support at 866-882-7873 at least 48h before renewal.

Yes, add data via our app in 1GB or 3GB packs.

Installation

Open your camera, scan the QR code, and follow on-screen steps. For iPhone or Android, follow device-specific instructions.

Depends on your device. Use the 3-in-1 SIM card provided and follow your device manual.

No. An eSIM works on only one device at a time.

Your Surf USA service activates once your plan is activated.

You will need to request a new physical SIM card.

Yes, if your device is compatible with 5G.

Yes. eSIM is supported on smartphones only.

Yes, if your phone is unlocked and compatible.

Portability

Access the app, go to 'Bring your number', and follow the instructions.

Yes, your number must be active and your carrier must allow the transfer.

Successfully port your number and receive a $40 credit in the app.

No. Your number must remain active during the porting process.

Yes. You have 45 days after purchase to activate your SIM.

No. First activate your SIM, then request portability.

Yes. Call 866 882 7873 or email support@surfmobile.com.

No. Your device remains usable.

Payments

Change it anytime via our app.

Access the app and update your card.

Autopay charges your plan fee monthly to your card.

In the app, go to payment settings.

Credit Card, Apple Pay, Google Pay, Amazon Pay.

Automatically every 30 days if autopay is enabled.

Contact customer support 48h before renewal.

They renew monthly with your plan.

The help you
need, your way.

Check our support options

100% Human
Customer Care
Call us, anytime!
Surf USA Chat
Chat with our team of experts
Whatsapp
Talk to one of our representatives
E-mail
Send us an email with all your questions

The help you need, your way.

Check our support options

100% Human
Customer Care
Call us, anytime!
Surf USA Chat
Chat with our team
of experts
Whatsapp
Talk to one of our
representatives
E-mail
Send us an email
with all your questions

How can we help you?

A new wave of
freedom at your
fingertips

How can we help you?

How can we help you?

How can we help you?

The help you
need, your way.

The help you need, your way.

Check it out

Support

Check it out

Support

How can we help you?

A new wave of freedom at your fingertips

How can we help you?

How can we help you?

How can we help you?

The help you need, your way.

The help you need, your way.

Check it out

Support

Check it out

Support

A new wave of
freedom at your
fingertips

The help you
need, your way.